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How Can We Help?

Account & Subscription

  • Change or update account email address
  • Data privacy
  • Discounts
  • How to cancel a free trial
  • How to cancel your subscription
  • How to request a refund
  • Lifetime subscription
  • Sponsored subscriptions
  • Switching devices

Troubleshooting

  • How to contact Bearable for Support
  • How to fix Lagging & Freezing
  • How to prevent crashing, lagging, and freezing
  • I’ve lost my data.
  • My correlations are wrong / don’t make sense
  • Not receiving notifications / reminders
  • Syncing not working correctly
  • Unable to create an account
  • Unable to subscribe

Common Questions

  • Are blank entries incorporated into insights?
  • Bearable Free vs Premium Features
  • Can Bearable track my chronic illness?
  • Can I change to 12h clock format?
  • Can I copy previous/past entries?
  • Can I track multiple people or family members?
  • Can I use Bearable on multiple devices?
  • Can I write or import data to another app from Bearable?
  • Can you see what I enter into the app?
  • Change or customise Symptom scales e.g. 0 to 10
  • Change when my day begins and ends?
  • Customise medication reminders
  • Does Bearable sell health data?
  • How to enter data past midnight
  • How to share data with a Doctor, Therapist, or other medical team member?
  • How to track or edit hydration?
  • How to track the weather in Bearable?
  • Is there a Browser or Desktop version of Bearable?
  • Is there somewhere I can see which features are coming next?
  • Make Bearable less overwhelming.
  • Track multiple times per day in the health check-in.
  • What are all the different scales used in Bearable?
  • What does ‘marking day complete’ do?
  • What happens to Factors that I leave blank?
  • What happens when I mark ‘day complete’?
  • Why do I need to create an account?

Tips

  • 3 Ways to track hydration in Bearable
  • 4 Ways to get the most out of your Insights
  • 6 ways to get the most out of your Free Trial.
  • 7 Tips to help you decide what to track in Bearable
  • Getting started – Personalising Bearable
  • Health Experiments: A guide to learning how your habits impact your health.
  • The Bearable Starter Pack | 7 useful things to know on day one
  • Track “bad” habits like cigarettes and alcohol (by quantity and frequency)
  • Track symptoms of Long Covid | Tips from Bearable users
  • Track symptoms of pain | Tips from Bearable users
  • Track the effect of cold showers on your symptoms
  • Track the effect of self-care routines on your health
  • Track the effect of the Covid vaccine on your health
  • Track the impact of your menstrual cycle on your health
  • Track your mental health | Tips from Bearable users
  • Visualising your health data in many forms
  • What are Factors? (and answers to other common questions)
  • Who really makes you happiest? How to track your Social Life and Mood to get useful insights

Issues

  • Bearable isn’t opening properly anymore
  • Health Sync not working properly
  • I’m not receiving reminders
  • Restore your Bearable subscription.
  • Using the same Bearable account on multiple devices

How to

  • Change units of measurement (e.g. Weight and Temperature)
  • Configure and Enter data into Bearable
  • Contact Bearable for support.
  • Delete your account and/or your data
  • How to find correlations.
  • How to prepare for a medical appointment with Bearable.
  • How to use Bearable to discover what’s improving and worsening your health.
  • How to use Bearable to help staying accountable for your health.
  • How to use Bearable to help you to form new habits.
  • How to use Bearable to manage your medication.
  • How to use Bearable to monitor your symptoms over time.
  • Log a new diagnosis in Bearable
  • Log when a Factor happened
  • Log when a symptom happened
  • Period and Menstrual Cycle Tracking
  • Switch from Fitbit to Google Health
  • Sync with Google Fit or Apple Health
  • Sync with other devices & apps (e.g. Samsung Health, Garmin & Fitbit)
  • The Factor Effect Report: What’s improving or worsening your health
  • Track Symptom Severity, Frequency, and Duration

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