Health Sync not working properly

Here are some instructions to follow for each platform if your synced data, such as; steps, sleep, heart rate etc. are not being correctly uploaded to Bearable.

Android 

• • First, make sure that the relevant toggles are turned on in Bearable in “Google Fit data” on your ‘Profile’ page.

• • Make sure Bearable is properly synced by opening Google fit > Click on the profile tab in the bottom menu > settings button > manage connected apps.  You should see Bearable there, if it’s not then you did not give Bearable permission when it was originally asked in the app.  

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Note: you might have a few email addresses connected to Google Fit, make sure the one listed at the top of this page is the email address you gave permissions to in the Bearable app.

If this is not working then please get in touch via Settings → Help → Report an issue → Syncing to send us an email and your diagnostic info so that we can prioritise and fix the issue for you ASAP.

iPhone

• • First, make sure that the relevant toggles are turned on in Bearable in “Apple Health data” on your ‘Profile’ page.

• • Make sure Bearable is properly synced by opening Apple Health Kit > Click your profile icon (top right) > Apps > Bearable should be there.  You can click here to see which permissions are set up.

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If this is not working then please get in touch via Settings → Help → Report an issue → Syncing to send us an email and your diagnostic info so that we can prioritise and fix the issue for you ASAP.