Any personal data we collect from you may only be transferred to countries outside the United Kingdom or the European Economic Area (EEA) observing applicable privacy regulations and ensuring that your privacy rights remain protected. This includes ensuring that all such transfers are subject to approved safeguards which meet the requirements of Data Protection Legislation (for example, through the use of EU Commission or UK ICO approved standard contractual clauses).
Data transfer to third party service providers
We may transfer personal data to third party service providers who support our business as follows:
In the Bearable App we use Firebase (https://www.firebase.com/), a framework maintained by the Google subsidiary Firebase residing in San Francisco, CA, USA, through which we use to track and administer the following real-time functions:
1. Tracking of basic user events for Firebase
2. User Authentication
3. Database Storage
4. Tracking of app crashes and their reasons through Firebase
For all mentioned Firebase services, only anonymized or pseudonymized user data is transmitted to Firebase (Google).
We use Firebase Crashlytics to track app crashes as they occur, and to prevent future ones. In case of an app crash, a report is created that contains the type and OS of the device, your last activities in the app, and your geolocation in pseudonymous form, and that is sent to Google.
Information on the functionality of Crashlytics is available under https://firebase.google.com/products/crashlytics/
We use Firebase Authentication to allow you to sign up and log in – Most apps need to know the identity of a user. Knowing your identity allows us to securely save user data in the cloud and provide the same personalized experience across all of the your devices.
Your data is safely stored on the secure Firestore database, which automatically encrypts all data before it is stored, as can be read here.
The location of our Firestore is EU-West3 (Frankfurt, Germany).
For more information on app crash data, go to the information provided by Crashlytics at https://try.crashlytics.com/terms/privacy-policy.pdf.
More information is available at: https://segment.com/legal/privacy/
Like many businesses, we use Zendesk to assist with customer support.
More information available here: https://www.zendesk.co.uk/company/privacy-and-data-protection/
We use the mailing tool “Moosend” and the associated interface(s), a service of the provider Sitecore USA Inc., 101 California Street, Suite 1600, San Francisco, CA 94111, USA. When registering for our platform and services,, the following data will be processed via Moosend’s servers: e-mail address, browser information, subscription status, IP address, data about interactions with e-mails from Moosend.
We consider Moosend to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within Moosend’s database for as long as we continue to use Moosend’s services for email marketing (and service emails) or until you specifically request removal from the list. To do this click on the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
The details of the data collected and handled by the Moosend platform can be found here: https://www.sitecore.com/trust/privacy-policy in their privacy statement.
Data transfer to third party apps:
We may transfer personal data to third party apps if you choose to enable this option:
Apple Health (iOS)
Bearable will not exchange any personal data with Apple’s Health Kit app without your prior approval. Approval is given by you in the relevant settings of the Health Kit app or within the Bearable app during initial user profile setup or via app settings and can be revoked by you at any time. If you have given your approval, Bearable may interact with the Health Kit app on your iOS device and read information from it, such as Steps, Sleep, Blood Pressure, Heart Rate and Weight data. This may include a transfer of your personal data to Apple servers located outside the UK or the European Economic Area.
You can choose if and to what extent your personal data is exchanged between Bearable and the Health Kit app by granting or revoking appropriate permissions in the Health Kit app settings. Please refer to the Privacy Information of Apple Health for further information about how Apple treats your personal data.
Bearable will not exchange any personal data with Google Fit without your prior approval, such approval is given by you in the relevant settings of Google Fit or within the Bearable app during initial user profile setup or via app settings and which can be revoked by you at any time. If you have given your approval, Bearable may interact with Google Fit on your Android device and read information from it, such as Steps, Sleep, Blood Pressure, Heart Rate and Weight data. This may include a transfer of your personal data to Google servers located outside the UK or the European Economic Area.
You can choose whether or not your personal data is exchanged between Bearable and Google Fit by granting or revoking appropriate permissions in Google Fit settings.
Bearable’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Please refer to the Privacy Information of Google Fit for further information.
More information is available at: https://www.google.com/fit/ & https://policies.google.com/privacy (general information on Google Analytics and data protection).