Change units of measurement (e.g. Weight and Temperature)

On the homepage, simply click on the “ADD HEALTH MEASUREMENTS” at the bottom of the Health Measurements section.

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⚖️ Weight

Click on Weight, and you’ll see the option to change from kg (kilograms) to lbs (pounds).  Note that this will not convert any previous manual entries you have made in kilos (and vice versa), it will only convert previous auto-synced entries.

🌡️ Temperature

Click on Temperature and you’ll see the option to change from Farenheight to Celcius.  Again, this will not convert any previous manual entries you have made.

🩸 Blood glucose

You can also change Blood glucose from mmol/L to mg/dL.

 

Still need some help? Get in touch with our Support Team.

Bearable isn’t opening properly anymore

In some very rare cases, users have experienced a constant loading screen or crashing upon opening the app.

The first thing to try is uninstalling and reinstalling Bearable (don’t worry you won’t lose any data).

If this does not work then please email us at support@bearable.app detailing exactly what happened and when it happened.   We have backups for all accounts, so we should be able to restore your account to an earlier working date.

Sync with other devices & apps (e.g. Samsung Health, Garmin & Fitbit)

We’re currently working on plans to offer direct integrations with devices such as Fitbit & Garmin watches, Oura rings, and apps such as Samsung Health.

BUT In the meantime, we can give you some instructions as to how to link some of these to Google Fit and Apple Health:

1. Fitbit

For Android & iPhone

You can now sync a number of health metrics directly from Fitbt, including; Resting Heart Rate (RHR), Heart Rate Variability (HRV), Sleep, Steps, and weight.

To sync any of these metrics from Fitbit:

    1. Click the profile icon in the top left-hand corner of your home screen.
    2. Scroll down to the Customise section and click on Sync with Fitbit.
    3. Then tap on any of the metrics you’d like to sync from Fitbit.
    4. You’ll then be able to select Fitbit as the source to begin syncing this data directly into Bearable.
    5. When setting up this integration, you might also be taken to a page within the Fitbit app to finalise the process.

Note. For syncing any metrics that can’t be integrated directly with Bearable:

    • Android users can use the Fit2Fit app and follow their instructions for syncing Fitbit data via GoogleFit.
    • iPhone users can use apps like IFTTT and Sync Solver to sync Fitbit data via AppleHealth.

2. Samsung Health

For Android

Samsung now syncs with Google Health Connect. To learn more about this please read the instructions provided by Samsung here and then view our article about syncing Bearable with Google Health Connect here.

For iPhone

If you want to use a Samsung tracker (such as the Samsung Gear) with an iPhone, you will need to download the Samsung Health App for iPhone.  The Samsung Health App will auto-sync the steps data to Apple Health.  Apple Health is where Bearable will receive your steps data. It’s now also possible to use the 3rd party app HealthSync on iOS.

Note: Health Sync will sync your data 4 times per hour, though you can increase or decrease the syncs per hour to up to 6 times per hour.  Health Sync is free to use for the first week, but after that, you will either have to subscribe to the app or purchase it for a one-time fee.

3. Garmin

For Android

Garmin does not currently sync data to Google Health connect (as of Jan 2025). Instead, you may be able to use a 3rd party app such as HealthSync. Remember, if you sync using the HealthSync app,  you should make sure that you have disabled steps and activity tracking in Google Fit or it could lead to some data conflict issues.

Update. There’s news from Android that Google Health Connect should begin working with Garmin, Runna, and Mi Band from June 2025 [link]. To sync data from Google Health Connect into Bearable, you can follow these instructions.

For iPhone

According to Garmin, Garmin Connect Mobile (GCM) version 2.6 and above provides support for the Apple Health Kit.

Once Connect sharing is enabled in Health, the steps data will begin syncing with Apple Health after each successful device sync in Connect Mobile. Please note that, at this time, data is shared with Apple Health while the Connect Mobile app is in the foreground. If the app is closed or sent to the background, the transfer of data will not complete until there has been a successful sync with the device while the Connect Mobile app is open.
 

Follow these steps to enable sharing:

    • Open the Apple Health Kit app.
    • Go to your profile (top right icon).
    • Tap Apps
    • Tap Connect
    • Toggle to enable the data you want to collect, e.g. steps.
You should then be sure to fully sync your Garmin tracker with the Connect app before opening and restarting Bearable. (Again, syncing must be completed fully while the Connect app is in the foreground, or your data will not be shared.)
 
 

4. Oura

 
For Android
 
It’s relatively simple to connect to Google Fit, check out Oura’s website here.
 
 
For iPhone
 
Similarly, you can use the same method to connect Oura pretty easily.  For full instructions check their website.
 
 
Still need some help? Get in touch with our Support Team.

Health Sync not working properly

Here are some instructions to follow for each platform if your synced data, such as; steps, sleep, heart rate etc. are not being correctly uploaded to Bearable.

Android 

    • First, make sure that the relevant toggles are turned on in Bearable in “Google Fit data” on your ‘Profile’ page.

    • Make sure Bearable is properly synced by opening Google fit > Click on the profile tab in the bottom menu > settings button > manage connected apps.  You should see Bearable there, if it’s not then you did not give Bearable permission when it was originally asked in the app.  

.  . 

Note: you might have a few email addresses connected to Google Fit, make sure the one listed at the top of this page is the email address you gave permissions to in the Bearable app.

If this is not working then follow the following steps:

    • Uninstall the Bearable App (you won’t lose any data).
    • As shown above, go to connected apps in Google Fit and press disconnect.
    • Reinstall Bearable, log in to your account and you should be asked to give permissions again to Google Fit, make sure to allow all of these.   As above, make sure you give permission to the correct email address that has the health data on Google Fit.

iPhone

    • First, make sure that the relevant toggles are turned on in Bearable in “Apple Health data” on your ‘Profile’ page.

 

    • Make sure Bearable is properly synced by opening Apple Health Kit > Click your profile icon (top right) > Apps > Bearable should be there.  You can click here to see which permissions are set up.

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If this is not working then follow the following steps:

    • Uninstall the Bearable App (you won’t lose any data).
    • Reinstall Bearable, log in to your account and you should be asked to give permissions again to Apple Health Kit, make sure to allow all health data permissions you want to sync.   

Sync with Google Fit or Apple Health

Google Health Connect:

IMPORTANT – Make sure you choose the correct email address on the initial “Choose an account” screen i.e. the one that you are signed into Google Health Connect with, as this is where your data (e.g steps, heart rate etc.) will be pulled from.

    • Navigate to your Settings page using the icon in the top left-hand corner of your home screen.
    • Scroll down to the Customise section
    • Tap on Sync with Fitbit / Google Fit
    • Tap on each of the health metrics you’d like to sync from Health Connect e.g. Heart Rate
    • Then select Health Connect from the options on the following screen.
    • You’ll then see a few permissions screens. Make sure to press “Allow” for all of these.
    • Then confirm your selections on the final screen.

 

  • You can confirm that Bearable is now properly synced by opening Google fit > Click on the profile tab in the bottom menu > settings button > manage connected apps.  You should see Bearable there.  Click on Bearable to make sure all permissions have been given.  It should look like this:

  • Everything will then be automatically turned on. You can then manually turn off the toggles for data you don’t want Bearable to fetch for Health connect.
  • Go back to the homepage and look for the Health Measurements section.  You’ll now see all of your synced data being shown. If not, restart the app and it should show up after being nudged into action again.

Apple Health

    • Navigate to your ‘Profile’ in the top left-hand corner of the home screen.
    • Click on “Apple Health data”
    • You’ll be greeted with a permission screen.  Turn on the toggles for the data you want to sync.

  •  You can confirm that Bearable is now properly synced by opening Apple Health Kit > Click your profile icon (top right) > Apps > Bearable should be there.  You can click here to see which permissions are set up.
  • These will then automatically be turned on in Bearable.
  • Go back to the homepage and look for the Health Measurements section.  You’ll now see all of your synced data being shown. If not, restart the app and it should show up after being nudged into action again.

Note – These instructions are for setting up sync for the first time.  If you have already denied permissions the first time, you may have to uninstall Bearable and reinstall to be asked for those permissions again (on Apple).  On Google you will need to uninstall Bearable and disconnect Bearable from your list of connected apps in Google Fit – then when you reinstall Bearable you should be asked for the permissions again.

Still need some help? Get in touch with our Support Team.

Can I change to 12h clock format?

We’ve had a lot of requests from the lovely folk across the pond to change to a 12-hour format, instead of 24-hour military time. 

It’s actually hard to display extra text (i.e am and pm) in such a small space without making it ineligible, given our current designs,  hence why we don’t have this yet.   We also have times in a lot of different places, so it would be a big redesign job to sort this out optimally.

However, we are already considering the best way to make a 12-hour option in the future.  Thanks for your patience!

I’m not receiving reminders

We understand that some of you are having issues receiving our notifications.

Either:

    1. You are not receiving the reminders your set up at all or…
    2. You only receive reminders when you open the app, at which point they all come flooding in at once.

If you experience problems with push notifications the reason usually lies in restrictions imposed by the device maker. Almost 95% of reminder problems are happening on Samsung devices, so below we have included a few options to try to fix this:

    1. First, make sure it’s not just a temporary hiccup and reboot your phone.
    2. Review your app’s notification settings – make sure you have given Bearable the relevant permissions to allow it to send you reminders. This might be found via Settings > Apps & Notifications > [App name] > Notifications.
    3. There may be some battery-saving settings or background restrictions switched on.  Follow the instructions listed here: https://dontkillmyapp.com/samsung
    4. If none of the above work, here is something else that has worked for some people (note: this is not possible on all devices): Go to ‘settings’ > ‘apps’ > press the 3 dots for the menu > chose ‘special access’. In the special access menu, choose the option called Notification Access. Turn off “Clean Master” and “Antivirus” and any other possible security/antivirus apps that may have been controlling the notifications.

Some other things that might help you to resolve this.

    • Check that you don’t have Do Not Disturb or Bedtime mode turned on.
    • Check that Battery Saver mode is not active.
    • Make sure Bearable is running on the latest version.
    • Make sure your phone’s System doesn’t need updating.
    • Check your Mobile Data Usage settings.

For more tips like these and for advice on how to solve them take a quick look at this article about other things that might be affecting how you receive reminders and notifications.

Still need some help? Get in touch with our Support Team.