Archives: Support

Lifetime subscription

We don’t currently offer a lifetime subscription. However, if you’d like a chance to win Bearable Premium for free forever you can:

    1. Create a social media post about how Bearable is helping you.
    2. Post it on your preferred social media channel.
    3. Share a link to your post by emailing jesse@bearable.app

Once you’ve completed these steps, you’ll be entered into a draw at the end of the month for your chance to win a free Lifetime subscription to Bearable Premium.

Note. You should only share information about your experiences with Bearable that you feel comfortable with people seeing/discussing online. We also encourage you to share your post on anonymous platforms like Reddit.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Data privacy

You can learn everything about your data privacy on the privacy policy page of our website here: https://bearable.app/privacy-policy/

The most important aspects of this policy are that:

    1. As a UK company, we’re not required to have to comply with US criminal subpoenas requesting disclosure of data.

    2. Bearable does not and will never sell any personal data. We made this app primarily to help people like us and this would not be in line with our values.

    3. Bearable does not track or share any personal data with third party companies unless you specifically choose to enable that option (e.g. with Google Fit or Apple Health).

    4. To protect your privacy, any health data that you choose to track for your own purposes is encrypted before it is backed up on our servers.

    5. Bearable is compliant with GDPR and other data handling policies and practices.

    6. Bearable tracks as little personally identifiable data as possible to protect its users. We purposefully do not ask for information like Name, Age, Sex, and Gender so as to improve user privacy. 

👉 We recognise the sensitive nature of the health and personal data that you choose to track with Bearable and strongly believe in the importance of data security, privacy, and anonymity.  We take your privacy seriously and we hope that you find our privacy policy clear and transparent.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Change or update account email address

Due to the cost of changing email addresses, we’re only able to offer this service to subscribing members of the community.

However, if you believe you’re subject to extenuating circumstances, such as the pending loss of access to an email account, please contact us at support@bearable.app and we can assess these on a case by case basis.

If you have a Bearable Premium subscription, please contact support@bearable.app to request a change of email. Please include:

    1. The current email address used for your account (visible at the top of the settings screen)
    2. Confirmation of the new email address you’d like to use for your account.

Note.  For security purposes, we require that you contact us from both of the email accounts requesting the account transfer.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

How to cancel a free trial

Your free trial can be cancelled from your own device via the App Store or Play Store app on your device. Cancelling a Trial requires the same steps as cancelling a subscription.

🍏 For iPhones.  Open your Settings App > Tap your name at the top of that page > Tap subscriptions > Tab Bearable > Cancel your subscription

You can learn more about cancelling trials on the App Store here: https://support.apple.com/en-gb/118428

🤖 For Android. Open the Google Play Store > Open the menu in this app > Tap Payments & Subscriptions > Tap Bearable > Cancel your subscription.

You can learn more about cancelling trials on the Play Store here: https://support.google.com/googleplay/answer/7018481?hl=en-GB&co=GENIE.Platform%3DAndroid

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

How to cancel your subscription

Your subscription can only be managed from your own device.

🍏 For iPhones.  Open your Settings App > Tap your name at the top of that page > Tap Subscriptions > Tap Bearable > Cancel your subscription

You can learn more about cancelling a subscription on the App Store here:
https://support.apple.com/en-gb/118428

🤖 For Android. Open the Google Play Store > Open the menu in this app > Tap Payments & Subscriptions > Tap Bearable > Cancel your subscription.

You can learn more about cancelling a subscription on the Play Store here: https://support.google.com/googleplay/answer/7018481?hl=en-GB&co=GENIE.Platform%3DAndroid

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

My correlations are wrong / don’t make sense

When reviewing your correlations, there are a few things to consider here:

1. Improving the quality of your data can improve the reliability of your insights.

      • Generally, the more data you have, the more reliable your insights will be. Having at least 7 days with, and 7 days without, a single Factor will help. Always listen to the advice of your health professionals when deciding whether to do more or less of a factor.

      • Using time periods in the Symptoms and Other Factors sections can improve the reliability of correlations on the same day. If you don’t use time periods, your correlations the next day may be more reliable.

      • Logging changes in your symptoms in the time periods after you’ve logged a Factor can help Bearable know what impact this Factors had. For example, logging your symptom score in the time period (am) before you log a medication (mid) and then also in the time period after you’ve taken that medication (pm).

2. Correlations are not causation.

Bearable can help you to identify patterns between symptoms and factors. However, it cannot tell you whether that pattern is because the factor caused the change in symptoms. Common factors that can affect the quality of a correlation include:

    • Reverse relationships, i.e. The factor happens alongside the symptom for other reasons, for example pain medications might be taken on days when you have more pain.

    • Confounding variables, i.e. a third variable that influences both the supposed cause and the supposed effect.

    • Outliers can distort correlations. Collecting a large enough sample of Symptom and Factor data can help. You can also log significant events (Settings > Significant Events) to help remember circumstances that might be unusual, for example becoming sick.

3. Correlations are open to interpretation.

It’s important to sense check your correlations, if they don’t make sense at first glance, is there anything that might explain this?

For example, you notice that drinking caffeine after 3pm correlates with improved Sleep, which seems counterintuitive, but perhaps there’s a confounding factor such as having a much higher level of activity (i.e. making you more exhausted) on the same days that you typically drink caffeine after 3pm. Using the Grid view in the Impacts tab can help with identifying confounding factors.

If you have a large sample of data, are using time periods, are logging changes in symptoms in the time period following factors i.e. Collecting good quality data, it’s still important to take time to think about what your correlations might mean.

Ultimately, some of the correlations may not be helpful, and it’s just as important for you to identify the correlations that you don’t need to pay attention to. We recommend saving the helpful correlations in the Discoveries tab and making a note of unhelpful correlations in the Extra Notes section to refer back to in the future.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

How to contact Bearable for Support

The only way to contact the Bearable team for support is either via:

      1. Going to the settings screen
      2. Tapping ‘help’ in the top right hand corner
      3. Scrolling to the bottom of the following screen
      4. Tapping on either the ‘report a bug’ or ‘ask support’ button.
      5. This will then send an email to support@bearable.app

We do not have a business telephone number and we can’t guarantee that you’ll receive a timely response if you contact us via social media.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Unable to subscribe

There are a number of instances in which you might not be able to subscribe to Bearable:

    1. You live in a country in which subscriptions are not supported.
    2. The App or Play Store is experiencing downtime and you’ll need to try again later.
    3. Your App Store or Play Store account’s payment method needs updating.
    4. Your App Store or Play Store account has restrictions applied to it e.g. as part of a family plan.

If you live in a country in which Subscriptions are supported, our suggestion is to first check your App Store or Play Store account to confirm that there are no issues or restrictions, and then to wait 24 hours before attempting to subscribe again. In the meantime, Bearable can still be used and configured for free.

If you continue to experience issues or have any questions, please contact our team on support@bearable.app

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Unable to create an account

Occasionally there can be a miscommunication between Bearable and our Google Cloud servers and/or the App/Play Store – that causes someone to either:

    1. Create an account but not receive their verification email
    2. Experience an app version mismatch

In either instance, you’ll need to contact our support team at support@bearable.app so that we can resend your verification email or switch you to the correct version of the app.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.