Syncing not working correctly

If you’re using a 3rd party app or wearable device, first check that the data is syncing correctly with Apple Health or Google Health Connect. If the data in the Apple Health or Health Connect app on your device doesn’t match the source, this is likely the cause of the problem and you’ll need to double check all of your permissions in your device’s settings app and then, if still not resolved, contact the Apple or Google support team for help with this.

If you’re syncing metrics directly from Apple Health or Health Connect, check that your permissions are all enabled (including alarms & reminders) by:

    1. Opening the settings app on your device
    2. Searching for / locating Bearable
    3. Enabling permissions, notifications, and alarms & reminders

If permissions are already correctly enabled, please uninstall and reinstall Bearable so as to be able to re-establish the sync between apps from scratch. Typically, once you reinstall Bearable, you’ll be shown a screen that allows you to select where to sync data from, check that this is the correct source i.e. the Apple Health or Health Connect account that you collect data in.

Note. Before uninstalling, make a note of the account email address and sign in method that you used to create your account. You’ll need this info to be able to log back into your Bearable account when you reinstall the app.

If your permissions are enabled and reinstalling the app to restart your permissions doesn’t work, please get in touch with support@bearable.app so that our team can take a look into fixing this for you.

Note. If you’re a Fitbit app user and you’re using a VPN on your device, this is likely to prevent syncing from working. You can confirm this by temporarily pausing the VPN on your device. This appears to be an ongoing bug in the way that Fitbit syncs data with other apps. Please contact their support team about this issue.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

What happens to Factors that I leave blank?

If you’re using variable Factors (little, moderate, a lot), then you have the option to mark Factors as none (didn’t happen) or leave them blank (excluded from the data for correlations). 

However, for binary Factors (yes/no), then days left blank are assumed to be “no” i.e. the factor didn’t happen as opposed to being blank. That is, blank binary Factors are included in the data for correlations as ‘didn’t happen’. 

We do have plans to update this to include the option to mark binary Factors as blank, so hopefully, you’ll see this in an update to Bearable soon.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

What happens when I mark ‘day complete’?

The “day complete” tool is intended to help distinguish between missing data on incomplete days and purposefully blank data, because you didn’t have those symptoms or mark those factors.

Currently, this is not applied to insights. However, we’re due to work on a feature soon which will let you filter certain days from insights (eg when you were sick, travelling, or your days were not marked complete)

Day Complete is still a relatively new feature, and we’re working on ways to improve how it helps you to identify trends and insights, as well as ways it can help us to improve the overall quality of your insights across the app.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Can you see what I enter into the app?

No. The data you enter into Bearable is private and encrypted on your device before it’s backed up on our Google Cloud servers in the EU.

Even within our analytics platforms, we can only see that a person has made an entry and we can view the type of entry e.g. ‘symptom’, ‘mood’, or ‘energy’, but we cannot see what these symptoms are, what score or rating you’ve selected, or any of your notes or reports. We don’t share your email address or any other PII with these platforms, and so even these types of entries cannot be attributed directly back to you within these platforms.

In the rare case that we need to investigate a bug in the app, we may request access to view your account. You always have the right to say no to this request, and we’ll never pressure you for consent. Even with your consent, we only view the required data to investigate the bug. 

Your privacy is the highest priority to us, and we’re constantly looking for new ways to improve your data privacy even more than we currently do. If you have any requests or suggestions, please always feel free to get in touch with us at support@bearable.app about this.

Don’t forget that as a UK company:

    • We’re not required to have to comply with US criminal subpoenas requesting disclosure of data.

    • We’re compliant with GDRP, and this means that you can delete your account and data from within the app at any time.

If you’d like to learn more about how we protect your data rights and privacy, you can take a look at our privacy policy here: https://bearable.app/privacy-policy/

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Why do I need to create an account?

Currently, we require you to create an account so that we can do the following things:

    1. Restore your data in a rare case of data loss
    2. Allow you to change or update your email address
    3. Allow you to change the device you use to access your Bearable account

If you have concerns about data privacy, you can view our privacy policy, which outlines all of the ways in which we protect you and your data. This includes the fact that we don’t sell data and are not required to comply with US criminal subpoenas for the disclosure of data.

https://bearable.app/privacy-policy/

Note. Many Bearable community members use ‘burner’ or ‘throwaway’ accounts, and we have no problem with you doing the same. 

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Bearable Free vs Premium Features

The main features that can be used for free in Bearable are:

    • Unlimited custom Symptom tracking
    • Unlimited Other Factors tracking
    • Unlimited Mood, Energy, and Sleep tracking
    • Unlimited custom emotions/feelings in the Mood section
    • Unlimited Bowel Movements tracking
    • Unlimited Nutrition tracking
    • Unlimited Medication tracking
    • Unlimited Reminders
    • Unlimited Significant Events tracking
    • Default Health Measurement tracking
    • Default Custom Ratings (Productivity & Motivation)
    • Limited number of Goals
    • Limited number of Experiments
    • Unlimited Symptom & Mood Notes
    • Trends reports for the past 30 days
    • Comparison graph for the past 30 days (to find correlations & patterns)
    • Calendar and Timeline view
    • Widgets
    • Export all of your data to .csv for manual analysis (e.g. in Excel) or using AI tools (e.g. ChatGPT)

 

The main features of Bearable Premium are:

    • The Impacts tab (to view correlation reports)
    • Correlations grid (to compare factor correlations across multiple health outcomes)
    • The option to view 60, 90, and 365 days of data in your reports
    • Unlimited custom Goals
    • Unlimited custom Experiments
    • Unlimited Extra Notes
    • Unlimited Gratitudes
    • Custom Health Measurements (useful for custom scales and metrics)

 

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Track multiple times per day in the health check-in.

If the health check-in currently only lets you enter a single symptom or factor entry for the entire day, you can change this by:

    1. Going to the Symptoms and/or Other Factors section on your home screen
    2. Then tap on the … icon to open the menu for either section
    3. Then tap on ‘time periods OFF’ 
    4. It should now show you ‘time periods ON’
    5. Tap in the darkened area around the menu to return to the home screen
    6. Open the daily check-in
    7. You should now see Symptom and/or Factor time periods (pre, am, mid, and pm)

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Customise medication reminders

Currently, medication scheduling options are based on taking the medication on specific days of the week every week, e.g. Monday, Wednesday, and Friday. 

However, for people who take their meds less frequently or, for example, every 3 days, there’s a workaround solution using the Goals feature.

For specific meds that require a more nuanced schedule:

    1. Turn on the Goals section by tapping the ‘customise homepage’ button and then toggling the switch next to the Goals option.

    2. Tap the + icon in the Goals section of your homescreen.

    3. Tap the ‘create custom goal’ button.

    4. Name your medication reminder.

    5. Tap on ‘everyday’ to select one of the following options:

      1. Every x days, e.g. every 3 days
      2. Specific day,s e.g. Monday, Tuesday, and Friday
      3. Just today
      4. Just tomorrow
      5. Just a future date

    6. Set the time of day you take your medication.

    7. Set the time you’d like to be reminded to take the medication.

    8. Tap the ‘confirm’ button.

    9. This will now appear at the top of your home screen.

Note. We are hoping to integrate similar tools for reminders into the medication section in the near future.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Make Bearable less overwhelming.

As a community of people with multiple chronic conditions, we’re more likely than anyone to become overwhelmed. Because of this, we’re not only prioritising making the app less overwhelming, but we’ve also reached out to the community for their advice about making Bearable easier to use.

A member of our Reddit community r/BearableApp shared this advice:

I pared it down to the most important things to me to track based on my goals for the app. A few suggestions:

    1. You don’t have to use all the options! If you scroll all the way to the bottom (at least on Android) and hit “customize homepage,” you can remove the things you don’t need/want.

    2. In the symptoms and factors section, you can turn on/off the symptoms you want to track. Just pick the ones most relevant to you and turn off the rest.

    3. I also find it easier/quicker to mark the severity of a symptom, rather than the time of day, even if that makes my correlations less useful.

A member of our team suggested that they’d found it helpful to:

    1. Determine which of my symptoms are most interfering with my life i.e. my ability to work, socialise, function, do chores, get out of bed, etc. and then only focus on tracking these until I’ve found a way to make them more manageable.

    2. Decide what the outcome for these symptoms needs to be i.e. self-management, diagnosis, identifying triggers, etc. as this will determine what factors I need to track e.g. Meds, Notes & Questions, Lifestyle changes, Allergens, Common triggers, etc.

    3. Once I’ve identified my priority symptoms, my desired outcome, and my factors, then I just hide everything else until these symptoms are more manageable. At which point, I’ll run through these steps again.

Essentially, it’s important to only track what’s most useful or important to you. Everything else can be hidden until you need it.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.