My correlations are wrong / don’t make sense


When reviewing your correlations, there are a few things to consider here:

1. Improving the quality of your data can improve the reliability of your insights.

      • Generally, the more data you have, the more reliable your insights will be. Having at least 7 days with, and 7 days without, a single Factor will help. Always listen to the advice of your health professionals when deciding whether to do more or less of a factor.

         

      • Using time periods in the Symptoms and Other Factors sections can improve the reliability of correlations on the same day. If you don’t use time periods, your correlations the next day may be more reliable.

         

      • Logging changes in your symptoms in the time periods after you’ve logged a Factor can help Bearable know what impact this Factors had. For example, logging your symptom score in the time period (am) before you log a medication (mid) and then also in the time period after you’ve taken that medication (pm).

2. Correlations are not causation.

Bearable can help you to identify patterns between symptoms and factors. However, it cannot tell you whether that pattern is because the factor caused the change in symptoms. Common factors that can affect the quality of a correlation include:

    • Reverse relationships, i.e. The factor happens alongside the symptom for other reasons, for example pain medications might be taken on days when you have more pain.

    • Confounding variables, i.e. a third variable that influences both the supposed cause and the supposed effect.

    • Outliers can distort correlations. Collecting a large enough sample of Symptom and Factor data can help. You can also log significant events (Settings > Significant Events) to help remember circumstances that might be unusual, for example becoming sick.

3. Correlations are open to interpretation.

It’s important to sense check your correlations, if they don’t make sense at first glance, is there anything that might explain this?

For example, you notice that drinking caffeine after 3pm correlates with improved Sleep, which seems counterintuitive, but perhaps there’s a confounding factor such as having a much higher level of activity (i.e. making you more exhausted) on the same days that you typically drink caffeine after 3pm. Using the Grid view in the Impacts tab can help with identifying confounding factors.

If you have a large sample of data, are using time periods, are logging changes in symptoms in the time period following factors i.e. Collecting good quality data, it’s still important to take time to think about what your correlations might mean.

Ultimately, some of the correlations may not be helpful, and it’s just as important for you to identify the correlations that you don’t need to pay attention to. We recommend saving the helpful correlations in the Discoveries tab and making a note of unhelpful correlations in the Extra Notes section to refer back to in the future.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

How to contact Bearable for Support


The only way to contact the Bearable team for support is either via:

      1. Going to the settings screen
      2. Tapping ‘help’ in the top right hand corner
      3. Scrolling to the bottom of the following screen
      4. Tapping on either the ‘report a bug’ or ‘ask support’ button.
      5. This will then send an email to support@bearable.app

We do not have a business telephone number and we can’t guarantee that you’ll receive a timely response if you contact us via social media.

 

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Unable to subscribe


There are a number of instances in which you might not be able to subscribe to Bearable:

    1. You live in a country in which subscriptions are not supported.
    2. The App or Play Store is experiencing downtime and you’ll need to try again later.
    3. Your App Store or Play Store account’s payment method needs updating.
    4. Your App Store or Play Store account has restrictions applied to it e.g. as part of a family plan.

If you live in a country in which Subscriptions are supported, our suggestion is to first check your App Store or Play Store account to confirm that there are no issues or restrictions, and then to wait 24 hours before attempting to subscribe again. In the meantime, Bearable can still be used and configured for free.

If you continue to experience issues or have any questions, please contact our team on support@bearable.app

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Unable to create an account

Occasionally there can be a miscommunication between Bearable and our Google Cloud servers and/or the App/Play Store – that causes someone to either:

    1. Create an account but not receive their verification email
    2. Experience an app version mismatch

In either instance, you’ll need to contact our support team at support@bearable.app so that we can resend your verification email or switch you to the correct version of the app.

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

Not receiving notifications / reminders


We understand that some of you are having issues receiving our notifications. Either:

    1. You are not receiving the reminders you set up at all.
    2. Or you only receive reminders when you open the app, at which point they all come flooding in at once.

If you experience problems with push notifications, the reason usually lies in restrictions imposed by the device maker.

Some things that might help you to resolve this.

    • Check that Alarms & Reminders are enabled (this is separate to Notifications settings)
    • Check that you don’t have Do Not Disturb or Bedtime mode turned on.
    • Check that Battery Saver mode is not active.
    • Make sure Bearable is running on the latest version.
    • Make sure your phone’s System doesn’t need updating.
    • Check your Mobile Data Usage settings.
    • Check that you have ‘alarms & reminders’ permissions enabled in your device’s settings app

For more tips like these and for advice on how to solve them, take a quick look at this article about other things that might be affecting how you receive reminders and notifications.

 

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

How to prevent crashing, lagging, and freezing

1. Give the app a fresh start

Force‑quit Bearable and Re‑open the app and see if the issues continue.

    • iOS – swipe up from the bottom and flick the Bearable card away.
    • Android – open the Recents view and swipe Bearable off the screen.

2. Update everything

    • Update Bearable in the App Store / Google Play.
    • Update your OS via your device’s Settings app.
    • Restart your phone to clear any lingering memory issues.
    • Uninstall and reinstall Bearable to re-enable your permissions (this won’t delete your data, just make sure to sign back into Bearable using the same sign in method and account email address as when you signed up).

3. Free up space

If your device is low on storage, Bearable can crash/lag/freeze as it tries to write data.

    • iOS. Go to Settings > General > iPhone Storage.
    • Android. Open the Files app, tap the menu icon, and then tap Clean to view your options.

4. If you’re still experiencing issues

Take the following steps to see if you can pinpoint the cause of the issue:

    1. Pause any data you sync with Bearable e.g. from Google Health Connect or Apple Health.
    2. Open the Settings screen in Bearable, tap Diagnostics, then tap Clear event queue, and then restart Bearable.
    3. Temporarily hide some of your Symptom and Factor groups.

Then get in touch with us at support@bearable.app and let us know:

    • What you’ve already tried to fix the issue
    • Whether you found any potential causes
    • When you noticed the issue began

 

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.

I’ve lost my data.

 

Your data is encrypted and backed up on our Google Cloud servers in the EU. If your data has been lost, we should be able to restore this for you. However, before you get in touch there are some things you’ll need to confirm first.

Have you signed in using the wrong email address and/or sign in method?

The most common cause of ‘lost data’ is that someone has attempted to log into their Bearable account using the wrong sign in method (email, google, apple, or facebook) or the wrong email address. As a result, they’re shown a bank home screen.

After attempting to log in, If you’re shown privacy policy, or onboarding questions such as ‘which conditions do you live with’, then you’ve accidentally created a new account rather than logging into an existing account. 

If you’re shown onboarding screens, please close Bearable and contact support@bearable.app instead. We’ll be able to help you identify the correct email address and sign in method.

Does logging in and out of your account solve restore your data?

We recently introduced a feature that forces Bearable to restore data from your encrypted backup file each time you log out, close, re-open, and sign back into Bearable.

If neither of these options restores your data…

If you’re logged into the correct account and restarting Bearable doesn’t restore your data, then please contact us at support@bearable.app  so that we can restore your data for you manually.

 

👋 Still have questions?

Let us know by contacting support@bearable.app and a member of the Bearable team can help you with anything you need.