I’ve lost my data.

Your data is encrypted and backed up on our Google Cloud servers in the EU. If your data has been lost, we should be able to restore this for you. However, before you get in touch there are some things you’ll need to confirm first.

Have you signed in using the wrong email address and/or sign in method?

The most common cause of ‘lost data’ is that someone has attempted to log into their Bearable account using the wrong sign in method (email, google, apple, or facebook) or the wrong email address. As a result, they’re shown a bank home screen.

After attempting to log in, If you’re shown privacy policy, or onboarding questions such as ‘which conditions do you live with’, then you’ve accidentally created a new account rather than logging into an existing account. 

If you’re shown onboarding screens, please close Bearable and contact support@bearable.app instead. We’ll be able to help you identify the correct email address and sign in method.

Does logging in and out of your account solve restore your data?

We recently introduced a feature that forces Bearable to restore data from your encrypted backup file each time you log out, close, re-open, and sign back into Bearable.

If neither of these options restores your data…

If you’re logged into the correct account and restarting Bearable doesn’t restore your data, then please contact us at support@bearable.app  so that we can restore your data for you manually.