Your subscription is managed by the App Store or Google Play Store and unfortunately they give us limited ability to assist you with the refund process.
However you can request a refund from them directly using the links below:
Android Learn how to contact the Google Play Store for a refund here.
Apple/iOS Learn how to contact the App Store for a refund here.
If you have any questions about this process, please reach out to us at support@bearable.app.