Bearable Heroes FAQ

Why did you start the Heroes program?

We believe the world can be a much better, kinder place, where everyone can feel supported and improve their well-being. Community is a core part of that journey. We want the Bearable community to be there for each other and to make each other stronger.

We’ve all had moments where we’ve needed support. Maybe we didn’t ask for help when we should have, for any number of reasons. Or maybe we aren’t in a position to afford the help we need. We would like these gifted premium memberships to be a moment of joy for a recipient, and a catalyst for positive change.

Sometimes we’re in a position where we can give back and help, but we don’t always know what we can do. The Heroes program is a way for you to help create that kinder world and to support the community. If you can help even just a single person and make a positive difference in their lives, we think it’s all worth it.

And if you are ever in need, you can know that there’s a community out there willing to lend a helping hand.

Who should become a Hero?

First and foremost, you should be able to afford to do so. Please do not become a Hero if it would cause you any financial hardship.

If you see yourself as someone who is kind, who wants to help other people, who wants to make the world a better place, who wants to build and give back to a community, or who wants to be part of something bigger than yourself, then the Hero program is for you! You can become a Hero now by downloading Bearable on the App Store or Play Store and visiting the Heroes screen from within the Profile & Settings page.

Who should enter the monthly raffles?

If you think you could benefit from a Premium subscription, but cannot afford it, this is for you! Our hope is that this makes a Premium subscription accessible to all who could benefit from it.

How do I participate in a free sponsored Premium membership raffle?

Join our communities or access a form on our website! At the start of each month, we’ll announce a new drawing for sponsored Premium memberships and share this form that you can use to enter the drawing. Make sure to join our Discord (https://discord.gg/6k5GDpAtqv) and Reddit (www.reddit.com/r/BearableApp) communities to be notified of monthly new drawings!

Do I have to use the Bearable app to be a Hero?

Anyone can be a Hero, whether or not you use the Bearable app. However, you will need to access the app at least once to be able to make a one-off payment and become a member of the Heroes program. If you need help accessing or using the app, please contact support@bearable.app. Thank you for your support!

Do I receive a Premium membership when I become a Hero?

No, Premium memberships are separate from Hero memberships. You do not receive a Premium membership subscription when you become a Hero.

When are sponsored Premium memberships gifted?

The available sponsored Premium memberships for a given drawing are based on the contributions from Heroes in the prior month. For example, if a Hero joins the program on the 2nd of the month, the sponsored Premium memberships from that Hero are available on the 1st of the following month.

Submissions for the drawings open on the 1st of each month. Sponsored memberships are gifted after the drawing concludes, no later than the 10th of the month.

Winners will be notified by email.

How do you determine who receives sponsored Premium memberships? How do the drawings work?

After the prior month’s raffle is completed, we make raffle entries for the next month available. People can submit their information to be eligible for the drawing up until the submission deadline.

Next, we randomly draw winners to receive the sponsored Premium memberships. The number of available sponsored memberships is determined by the previous month’s Hero contributions. If we were to ever have more sponsored Premium memberships to give than participants in the raffle, the additional memberships would go to support individuals who are on permanent free Premium membership plans because they cannot otherwise afford it.

Winners will be notified by email.

Why can’t I choose who receives sponsored Premium memberships?

We wanted to provide a way for people to give to the community who are in a position to do so. With Heroes, you can improve the health, wellness, and growth of people who can benefit from Premium membership, but who may not be able to afford it. We’re all in this together, and many of us understand what it’s like to fall on hard times. If you can help even just one person out there, we think it’s worth it and we hope you can feel great about your generous gift! 

What are the benefits offered to Heroes?

Where possible, we’ll give you:

    • A unique flare on our subreddit (r/BearableApp) associated with your status as a Bearable Hero
    • A unique role and icon on our Discord server associated with your status as a Bearable Hero.
    • Access to a private channel on our Discord server for Bearable Heroes and the members of the community that they sponsor.

However, it’s possible that these benefits might change and – in this instance – you’ll be contacted about any future benefits you’re entitled to. 

Will Heroes benefits ever change?

We may change benefits in the future to better support the goals of the program.

If a Hero is banned from the Discord group, can they still receive the Discord Hero benefits? Do they get a second chance to be in the Discord server if they agree to become a Hero?

In the event this happens, if a person had violated the rules and guidelines for our Discord server to the point that they were banned, we, unfortunately, cannot reinstate the person just because they’ve become a Hero. In this case, the person could choose to stop being a Hero if that was an important perk for them to be able to have, so much so that they would then choose to not be a Hero if they couldn’t receive it.

How do I access the Hall of The Heroes? When will it be available?

The Hall of The Heroes is available at www.bearable.app/bearable-heroes/bearable-hall-of-heroes and in the app via your Profile page. Thank you to all of our Heroes!

What are the rules of the monthly sponsorship drawing?

The official rules for each drawing are updated each month and can be viewed here: https://bearable.notion.site/Official-Rules-for-the-Heroes-Sponsored-Premium-Membership-Drawing-f9bd8e90a5d0456391d56789d160e22e

When does my Hero membership start?

Your Hero membership starts when you complete your membership transaction. After you complete the transaction, please fill out the provided form so we can start delivering your benefits promptly. Thank you!

When does my sponsored Premium membership start?

Your sponsored Premium membership starts once the monthly drawing selection concludes and sponsored memberships are gifted. This will usually be by the 5th of the month.

If you won the drawing, you will be notified by email.

When does my sponsored Premium membership expire?

Your sponsored Premium membership will expire a month after it is granted. 

Can I cancel my Heroes membership?

You become a member of the Heroes program as soon as you make a one-off payment to sponsor other members of the community. However, if you’d like to be removed from the ‘hall of heroes’ or forego your member benefits please email support@bearable.app and we’ll be happy to help! Please only give back to the community when you can afford to. 

How do I cancel/change/modify my Heroes membership?

Please email support@bearable.app with any questions about your membership and we’ll be happy to help!

Can I have multiple Heroes memberships?

Yes, you can sponsor as many people as you’d like via the sponsorship tiers (Hero, Guardian, and Champion) within the app. If you have any questions, please email support@bearable.app

Do you store my credit card information?

No, Bearable does not store your credit card information. All payments will be handled via the Google Play Store and/or Apple App Store.

Can I get in touch with my Hero? Can I get in touch with the people I sponsor as a Hero?

If you participate in The Heroes Program as a Hero, you will have the option to share a message with recipients of the free sponsored Premium memberships. If you opt-in, we will then share your message via the Hall of Heroes. Optionally, you’ll also be able to share your Reddit and/or Discord username with us so that we can use this information to give you:

    • Access to a Bearable Heroes Discord Channel that lets you chat anonymously with other sponsors and recipients.
    • Where possible, we’ll also assign a unique flare or badge associated with your status as a Bearable Hero within our Discord Server and subreddit (r/BearableApp).

Please note that your usernames will never be shared with anyone including recipients of your sponsored Premium membership. Otherwise, your recipients do not learn more about you, and will never learn more about you without your permission. We will never share your Reddit/Discord username with [the Bearable Hero/ the recipient] of the gifted Premium membership [unless you have specifically consented to this].

If I have a sponsored Premium membership, does my Hero learn anything about me?

When you submit your form for the sponsored Premium membership drawing, you will have the option to share your Reddit and/or Discord user names with us.

If you participate in The Heroes Program as a recipient of a sponsored Premium membership, you will have the option to share your Discord and/or Reddit username with us and we’ll use this information to give you:

    • Access to a Bearable Heroes Discord Channel that lets you chat anonymously with other sponsors and recipients.

Please note that your usernames will never be shared with anyone including sponsors of your Premium membership. Otherwise, your Hero does not learn more about you, and will never learn more about you without your permission. We will never share your Reddit/Discord username with [the Bearable Hero/ the recipient] of the gifted Premium membership [unless you have specifically consented to this].

What are the policies and terms associated with The Heroes Program?

You can find the terms and policies associated with The Heroes Program here and here.

I can’t find the answer to my question about the Heroes program. What do I do?

Please email support@bearable.app and we will do our best to help answer your questions.